{ "version": "https://jsonfeed.org/version/1", "user_comment": "This feed allows you to read the posts from this site in any feed reader that supports the JSON Feed format. To add this feed to your reader, copy the following URL -- https://www.seebtm.com/en/tag/survey/feed/json/ -- and add it your reader.", "home_page_url": "https://www.seebtm.com/en/tag/survey/", "feed_url": "https://www.seebtm.com/en/tag/survey/feed/json/", "title": "SEE Business travel & meetings magazine", "description": "Magazin za oblast poslovnih putovanja i kongresnog turizma Jugoisto\u010dne Evrope", "items": [ { "id": "https://www.seebtm.com/en/how-much-are-hotels-in-region-working-on-creating-experience/", "url": "https://www.seebtm.com/en/how-much-are-hotels-in-region-working-on-creating-experience/", "title": "How Much Are Hotels in Region Working on Creating Experience?", "content_html": "

In mid\u00ad-2019, SEEbtm conducted a survey on how much effort hotels and hotel brands in the region put in creating experiences for their guests.

\n

The overall conclusion is that everyone wants to create a positive and unusual experience for their guests. However, for now only a small percentage takes a systematic, methodical approach to the objective. As a result, creating the guest experience is largely left to luck and good weather, when it\u2019s there.

\n

Every hotel brand and venue that took part in the survey underlined that they indeed work to create the guest/customer experience. They do this mostly (60%) by implementing unusual amenities and events on their premises \u2013 performances, themed events, exhibitions, and similar. In addition, they often use special concepts and design for this purpose, as they do information technology. Hotels also frequently rely on their own staff and their interaction with guests in creating memorable experiences (Chart 1).

\n

\"\"

\n

Hotels in the SEE region still mainly (60%) get feedback from guests regarding their needs, \"\"impressions, and experiences by having them fill out a questionnaire when checking out at the front desk or upon arrival in the room. 20% of them collect feedback through online questionnaires, and another 20% through reviews. We can say that the region\u2019s hotels collect 60% of comments and impressions by direct survey at hotel (Chart 2).

\n

\"\"

\n

\"\"Considering that the website of the hotel, hotel brand, or venue is quite often the first point of contact for the guest and that it also affects the guest\u2019s experience in in interacting with a particular brand, 60% of the survey participants note that a UX designer was involved in creating their website (Chart 3).

\n

The same share of respondents said that the percentage of users\u2019 satisfaction with their website exceeds 50%. No respondents reported users\u2019 satisfaction with their website as high \u2014 greater than 80%. On the other hand, quite a lot of them, as many as 40%, reported users\u2019 satisfaction with the hotel website as less than 30% (Chart 4).
\n\"\"This information decidedly indicates that these failed to take enough care of user experience and website structure and design (read more about UX design by clicking here). In this regard, 80% of the survey participants said that their hotel and hotel brand had no mobile app that their guests could use during their stay and that could improve interaction with the brand and the overall experience, but that they would soon have it (Chart 5).

\n

\"\"

\n

All this suggests that the awareness of the need to plan the guest experience is underdeveloped in our region, but we believe that, as with everything else, the hotel industry leaders will approach this issue in the future with more commitment and resources. This will make good experiences less a result of ad hoc outcomes and happy circumstances and more a result of well-thought-out tactics and invested effort.

\n

The post How Much Are Hotels in Region Working on Creating Experience? appeared first on SEE Business travel & meetings magazine.

\n", "content_text": "In mid\u00ad-2019, SEEbtm conducted a survey on how much effort hotels and hotel brands in the region put in creating experiences for their guests.\nThe overall conclusion is that everyone wants to create a positive and unusual experience for their guests. However, for now only a small percentage takes a systematic, methodical approach to the objective. As a result, creating the guest experience is largely left to luck and good weather, when it\u2019s there.\nEvery hotel brand and venue that took part in the survey underlined that they indeed work to create the guest/customer experience. They do this mostly (60%) by implementing unusual amenities and events on their premises \u2013 performances, themed events, exhibitions, and similar. In addition, they often use special concepts and design for this purpose, as they do information technology. Hotels also frequently rely on their own staff and their interaction with guests in creating memorable experiences (Chart 1).\n\nHotels in the SEE region still mainly (60%) get feedback from guests regarding their needs, impressions, and experiences by having them fill out a questionnaire when checking out at the front desk or upon arrival in the room. 20% of them collect feedback through online questionnaires, and another 20% through reviews. We can say that the region\u2019s hotels collect 60% of comments and impressions by direct survey at hotel (Chart 2).\n\nConsidering that the website of the hotel, hotel brand, or venue is quite often the first point of contact for the guest and that it also affects the guest\u2019s experience in in interacting with a particular brand, 60% of the survey participants note that a UX designer was involved in creating their website (Chart 3).\nThe same share of respondents said that the percentage of users\u2019 satisfaction with their website exceeds 50%. No respondents reported users\u2019 satisfaction with their website as high \u2014 greater than 80%. On the other hand, quite a lot of them, as many as 40%, reported users\u2019 satisfaction with the hotel website as less than 30% (Chart 4).\nThis information decidedly indicates that these failed to take enough care of user experience and website structure and design (read more about UX design by clicking here). In this regard, 80% of the survey participants said that their hotel and hotel brand had no mobile app that their guests could use during their stay and that could improve interaction with the brand and the overall experience, but that they would soon have it (Chart 5).\n\nAll this suggests that the awareness of the need to plan the guest experience is underdeveloped in our region, but we believe that, as with everything else, the hotel industry leaders will approach this issue in the future with more commitment and resources. This will make good experiences less a result of ad hoc outcomes and happy circumstances and more a result of well-thought-out tactics and invested effort.\nThe post How Much Are Hotels in Region Working on Creating Experience? appeared first on SEE Business travel & meetings magazine.", "date_published": "2019-09-09T11:38:33+02:00", "date_modified": "2019-09-09T11:38:33+02:00", "author": { "name": "Mirjana Novitovic", "url": "https://www.seebtm.com/en/author/officebs/", "avatar": "https://www.seebtm.com/wp-content/uploads/slika-.jpg" }, "image": "https://www.seebtm.com/wp-content/uploads/naslovna-srp-4.jpg", "tags": [ "creating experience", "hotel brands", "hotels", "research", "survey", "Experts opinions", "MUST READ", "RESEARCH", "Statistics" ] }, { "id": "https://www.seebtm.com/en/creating-an-experience-is-a-must/", "url": "https://www.seebtm.com/en/creating-an-experience-is-a-must/", "title": "Creating an Experience Is a MUST", "content_html": "

According to the survey, event planners take experience design into account in event planning, while 66.7% of them think creating experiences has become a MUST (Chart 1).

\n

They achieve this objective by using interesting, unusual concepts (55.6%), as well as choosing unusual venues for their events (22.2%). Event planners say that they tackle experience design also with the help of advanced technologies and social media, as well as by incorporating the element of surprise, planning beyond the agenda, and the like (Chart 2).

\n

\"\"

\n

Event planners try to create experiences at their events in different ways. These are mostly events that feature intimate setting, they are of en highly produced and include learning about the city culture and land marks, planning events beyond the agenda, receptions and dinner in interesting places or unusual spaces, concerts, art performances, and dance and air show performances. Special platforms are used for group activities of all participants, which also requires placing print and media materials and the like. Some of the planners who took part in the survey organized and designed kinetic interactive games, while others – like M2Communications, creative, experience design & event production agency – even organized an Expedition to Mars \"\ud83d\ude42\"

\n

Expedition to Mars

\n
\n

Expedition to Mars is a conceptual project developed for Delta Motors to launch the new BMW X3. The expedition brought together more than 600 members to explore the Red Planet and introduce the new BMW model.

\n

The expedition crew had the opportunity to experience a cosmic journey from Earth to the southern hemisphere of the Red Planet. They were welcomed by space stewardesses who took them on a shuttle trip, passing through a tunnel whose design was inspired by spacecraft interior. The experience of cosmic travel was further boosted using animated videos on LED screens and sound and special effects.

\n

The backdrop was made up of a slew of sci-fi themes and an 8K panoramic view of Mars, projected on the biggest canvas ever used at an event in Serbia (37m x 5m). The main part of the event kicked off with a video message from the BMW research center on Earth, announcing the arrival of the Explorer One shuttle with the first models of the new BMW X3. The animated video of the shuttle descending on the BMW space station on Mars was accompanied by special effects and communication between the mission control and the commander, followed by the shuttle door opening for a spectacular reveal of the cars on the stage.

\n

The evening continued with the first interplanetary party featuring DJ Miss Millie and Girls, Boys and Toys. Three futuristic domes were set up to represent the research stations, which were the event activations: Test Drive Station (VR activation X3 Exploring Mars), Memories from Mars (chroma-key photos from Mars), and Microgravity Bar.

\n
\n

\"\"

\n

In 55.6% of cases, event planners get feedback from participants about their needs, impressions, and experiences from events by talking to them. Online questionnaires are used by 33.3%, and just over 10% have participants send their opinion on their own (Chart 3).

\n

\"\"

\n

Slightly more than half of the survey respondents have made a mobile app for some of their events (Chart 4), and just over a third of them have attended or organized an event based on XD (Chart 5).\"\"

\n

Direct communication and personal contact with clients and participants remain the most important measure of the success of the event, mobile applications are developed for individual events in order to increase interaction and the whole experience, and events based on the XD in the region of SE Europe will be very popular in the near future.

\n

The post Creating an Experience Is a MUST appeared first on SEE Business travel & meetings magazine.

\n", "content_text": "According to the survey, event planners take experience design into account in event planning, while 66.7% of them think creating experiences has become a MUST (Chart 1).\nThey achieve this objective by using interesting, unusual concepts (55.6%), as well as choosing unusual venues for their events (22.2%). Event planners say that they tackle experience design also with the help of advanced technologies and social media, as well as by incorporating the element of surprise, planning beyond the agenda, and the like (Chart 2).\n\nEvent planners try to create experiences at their events in different ways. These are mostly events that feature intimate setting, they are of en highly produced and include learning about the city culture and land marks, planning events beyond the agenda, receptions and dinner in interesting places or unusual spaces, concerts, art performances, and dance and air show performances. Special platforms are used for group activities of all participants, which also requires placing print and media materials and the like. Some of the planners who took part in the survey organized and designed kinetic interactive games, while others – like M2Communications, creative, experience design & event production agency – even organized an Expedition to Mars \nExpedition to Mars\n\nExpedition to Mars is a conceptual project developed for Delta Motors to launch the new BMW X3. The expedition brought together more than 600 members to explore the Red Planet and introduce the new BMW model. \nThe expedition crew had the opportunity to experience a cosmic journey from Earth to the southern hemisphere of the Red Planet. They were welcomed by space stewardesses who took them on a shuttle trip, passing through a tunnel whose design was inspired by spacecraft interior. The experience of cosmic travel was further boosted using animated videos on LED screens and sound and special effects. \nThe backdrop was made up of a slew of sci-fi themes and an 8K panoramic view of Mars, projected on the biggest canvas ever used at an event in Serbia (37m x 5m). The main part of the event kicked off with a video message from the BMW research center on Earth, announcing the arrival of the Explorer One shuttle with the first models of the new BMW X3. The animated video of the shuttle descending on the BMW space station on Mars was accompanied by special effects and communication between the mission control and the commander, followed by the shuttle door opening for a spectacular reveal of the cars on the stage. \nThe evening continued with the first interplanetary party featuring DJ Miss Millie and Girls, Boys and Toys. Three futuristic domes were set up to represent the research stations, which were the event activations: Test Drive Station (VR activation X3 Exploring Mars), Memories from Mars (chroma-key photos from Mars), and Microgravity Bar.\n\n\nIn 55.6% of cases, event planners get feedback from participants about their needs, impressions, and experiences from events by talking to them. Online questionnaires are used by 33.3%, and just over 10% have participants send their opinion on their own (Chart 3).\n\nSlightly more than half of the survey respondents have made a mobile app for some of their events (Chart 4), and just over a third of them have attended or organized an event based on XD (Chart 5).\nDirect communication and personal contact with clients and participants remain the most important measure of the success of the event, mobile applications are developed for individual events in order to increase interaction and the whole experience, and events based on the XD in the region of SE Europe will be very popular in the near future.\nThe post Creating an Experience Is a MUST appeared first on SEE Business travel & meetings magazine.", "date_published": "2019-08-20T15:03:08+02:00", "date_modified": "2019-08-20T15:03:08+02:00", "author": { "name": "Mirjana Novitovic", "url": "https://www.seebtm.com/en/author/officebs/", "avatar": "https://www.seebtm.com/wp-content/uploads/slika-.jpg" }, "image": "https://www.seebtm.com/wp-content/uploads/naslovna-srp-3.jpg", "tags": [ "designed events", "event planners", "survey", "ux design", "EVENT ORGANIZATION", "Hot topics", "MUST READ", "RESEARCH" ] }, { "id": "https://www.seebtm.com/en/play-for-greater-satisfaction-and-productivity/", "url": "https://www.seebtm.com/en/play-for-greater-satisfaction-and-productivity/", "title": "Play for Greater Satisfaction and Productivity", "content_html": "

This issue of SEEbtm examines the importance of play for intellectual, social and psychological development and to what extent are early-age play and success in learning \u2013 and later on in work \u2013 related.

\n

In addition to this, we conducted a survey on how much adult people (employees) play and whether playing tabletop games can contribute to productivity and job satisfaction. Gamification is a recently coined term that is often used in the context of implementing games in strategies for engaging participants at events or resolving situations and increasing productivity and focus among employees. Games that are used for this can be of different nature, from video games and simulations to various tabletop games and solving physical and logical obstacles that mostly fall under team building activities.

\n

\"\"

\n

A very broad spectrum of existing games can be used for this purpose, as well as for developing new games that are custom-made for a particular company or event, or for special occasions and specific goals. The game chosen depends, above all, on the desired
\nobjectives, target audience, and viability.

\n

This issue of SEEbtm and our survey focus primarily on tabletop games and their application, presence, and viability in practice, based on the experiences and opinions of regional event planning professionals. Most of the survey respondents (86 %) play tabletop games at home. The most popular ones are Sorry! and Yahtzee (52.6 %), which are followed by Monopoly and Fun Geography. Pictionary and Risk are also quite common, as are various
\ncard games. Around 10 % play chess at home, but draughts, Battleship, Clue, and other games are also far from forgotten (Charts 1 and 2).

\n

\u00b7 86 % play tabletop games at home
\n\u00b7 44 % played games at work
\n\u00b7 40 % played games at events
\n\u00b7 87 % think that playing games can make meetings and employees more productive
\n\u00b7 91 % think that playing games can increase satisfaction at work or events

\n
\n

A significant number of respondents (43.5 %) used games at work, most often icebreakers \u2013 35 % and tabletop games mentioned above among games played at home . Brain teasers at work were played by 20 %, while other games such as Solitaire, Minsk and the like were played by 15 % (Charts 3 and 4). Nearly 40 % of the respondents played games at events, most of them being brain teasers (88.9 %) and icebreakers (44.4 %) \u2013 Charts 5 and 6.

\n

\"\"

\n
\n

\"\"

\n
\n

Overall, based on the survey and the respondents\u2019 responses, a large percentage of people play tabletop games at home \u2013 almost 90 %, while around 40 % use games at work and events. Icebreakers are mostly used for increasing productivity at meetings and at work, while brain teasers are the most frequently used games at events.

\n

\"\"

\n
\n

\"\"

\n

DID YOU KNOW?

\n

There is a cafe in Moscow \u2013 \u201eDidu\u2019\u2019 where guests can play with dough while waiting for their order, or a friend, to arrive. Therefore, walls, ceiling and parts of furniture are decorated
\nwith more than 140,000 figures, small unique pieces made out of dough. The most notable is Mona Lisa, made out of 120 kg of dough that even made it into Guinness World Records
\nbook. This is definitely an original and efficient way to connect with guests through playing, have them involved and leaving their personal mark.

\n

\"\"

\n

If you\u2019ve never done it before, we suggest that you seriously consider introducing games at work and events, first and foremost because 87 % of the respondents think that playing games increases productivity at meetings and among employees, while a staggering 91 % believe that this most definitely increases satisfaction among employees and participants at events. If you\u2019re looking for ways to motivate your employees, increase their loyalty, and optimize your team, as well as ensure your event participants\u2019 satisfaction, the solution is obvious: Let them play games.

\n

TIP

\n

If you want to move your meeting out of the standard office surrounding and, at the same time, play and be physically active, you should visit a Snap bar in Belgragde\u2019s Francuska street. There, you can play a round of table tennis while having drinks or eating. Organize a mini tournament, have some fun, and maybe you\u2019ll come up with a solution to a problem that has been bothering you for a while.

\n

The post Play for Greater Satisfaction and Productivity appeared first on SEE Business travel & meetings magazine.

\n", "content_text": "This issue of SEEbtm examines the importance of play for intellectual, social and psychological development and to what extent are early-age play and success in learning \u2013 and later on in work \u2013 related.\nIn addition to this, we conducted a survey on how much adult people (employees) play and whether playing tabletop games can contribute to productivity and job satisfaction. Gamification is a recently coined term that is often used in the context of implementing games in strategies for engaging participants at events or resolving situations and increasing productivity and focus among employees. Games that are used for this can be of different nature, from video games and simulations to various tabletop games and solving physical and logical obstacles that mostly fall under team building activities.\n\nA very broad spectrum of existing games can be used for this purpose, as well as for developing new games that are custom-made for a particular company or event, or for special occasions and specific goals. The game chosen depends, above all, on the desired\nobjectives, target audience, and viability.\nThis issue of SEEbtm and our survey focus primarily on tabletop games and their application, presence, and viability in practice, based on the experiences and opinions of regional event planning professionals. Most of the survey respondents (86 %) play tabletop games at home. The most popular ones are Sorry! and Yahtzee (52.6 %), which are followed by Monopoly and Fun Geography. Pictionary and Risk are also quite common, as are various\ncard games. Around 10 % play chess at home, but draughts, Battleship, Clue, and other games are also far from forgotten (Charts 1 and 2).\n\u00b7 86 % play tabletop games at home\n\u00b7 44 % played games at work\n\u00b7 40 % played games at events\n\u00b7 87 % think that playing games can make meetings and employees more productive\n\u00b7 91 % think that playing games can increase satisfaction at work or events\n\nA significant number of respondents (43.5 %) used games at work, most often icebreakers \u2013 35 % and tabletop games mentioned above among games played at home . Brain teasers at work were played by 20 %, while other games such as Solitaire, Minsk and the like were played by 15 % (Charts 3 and 4). Nearly 40 % of the respondents played games at events, most of them being brain teasers (88.9 %) and icebreakers (44.4 %) \u2013 Charts 5 and 6.\n\n\n\n\nOverall, based on the survey and the respondents\u2019 responses, a large percentage of people play tabletop games at home \u2013 almost 90 %, while around 40 % use games at work and events. Icebreakers are mostly used for increasing productivity at meetings and at work, while brain teasers are the most frequently used games at events. \n\n\n\nDID YOU KNOW?\nThere is a cafe in Moscow \u2013 \u201eDidu\u2019\u2019 where guests can play with dough while waiting for their order, or a friend, to arrive. Therefore, walls, ceiling and parts of furniture are decorated\nwith more than 140,000 figures, small unique pieces made out of dough. The most notable is Mona Lisa, made out of 120 kg of dough that even made it into Guinness World Records\nbook. This is definitely an original and efficient way to connect with guests through playing, have them involved and leaving their personal mark.\n\nIf you\u2019ve never done it before, we suggest that you seriously consider introducing games at work and events, first and foremost because 87 % of the respondents think that playing games increases productivity at meetings and among employees, while a staggering 91 % believe that this most definitely increases satisfaction among employees and participants at events. If you\u2019re looking for ways to motivate your employees, increase their loyalty, and optimize your team, as well as ensure your event participants\u2019 satisfaction, the solution is obvious: Let them play games.\nTIP\nIf you want to move your meeting out of the standard office surrounding and, at the same time, play and be physically active, you should visit a Snap bar in Belgragde\u2019s Francuska street. There, you can play a round of table tennis while having drinks or eating. Organize a mini tournament, have some fun, and maybe you\u2019ll come up with a solution to a problem that has been bothering you for a while.\nThe post Play for Greater Satisfaction and Productivity appeared first on SEE Business travel & meetings magazine.", "date_published": "2018-03-21T13:18:05+01:00", "date_modified": "2018-04-30T13:48:40+02:00", "author": { "name": "Milica Novak", "url": "https://www.seebtm.com/en/author/milicanovak/", "avatar": "https://www.seebtm.com/wp-content/uploads/Milica-Novak.jpg" }, "image": "https://www.seebtm.com/wp-content/uploads/naslovna-31.jpg", "tags": [ "games", "meetings", "play", "play on meeting", "productivity", "research", "satisfaction", "survey", "tabletop games", "RESEARCH" ] }, { "id": "https://www.seebtm.com/en/front-desk-fb-sector-crucial-success-event/", "url": "https://www.seebtm.com/en/front-desk-fb-sector-crucial-success-event/", "title": "Front Desk and F&B Sector Crucial for the Success of the Event", "content_html": "

In the second half of 2016 SEEbtm magazine has, among the event planners and representatives of hotels, facilities and agencies from the region of Southeast Europe, conducted a survey on the impor\u00adtance of employees who are in a direct contact with the partici\u00adpants, for the success of the event.

\n

In the conducted survey, event professionals almost unanimously agree that the Front desk and the F&B sector in the hotel are the most important for the organization of the event, because of the direct contact they have with the guests/participants.

\n

The importance of the Front desk and the waiters, as well as of the kitchen, was emphasized to the highest degree.\u00a0Fewer survey participants, but still \u00a0in a significant percentage (26%), ranked the management at the \u00a0first place of importance for success of an \u2013 i.e. general management, sales management and event ma\u00adnagement (chart 1).

\n

\"chart-1\"

\n

According to the survey, however, the content of the event itself has a great impact on the final impression of the participants.\u00a0In fact, 70.8% of respondents shall consider re-going to the same event even if they did not like the attitude and the treatment they had, but the content was never the \u00adless satisfactory.

\n

However, it is not a small percenta\u00adge of participants (25% will not rego), which will harm the organizers due to the unsatisfactory treatment they had onsite (chart 2).

\n

\"chart-2\"

\n

When asked how they find impor\u00adtant the attitude of receptionists,\u00a0waiters and other employees who are in direct contact with the event participants for the success of the event itself, 62.5% of respondents ranked the foregoing with the greatest importance, while 33.3% ranked it just below the highest importance\u00a0(chart 3).

\n

Accordingly, we can safely make a conclusion on a level to which the event organizers considered essential the behavior of employees towards guests / participants.
\nIf the hosts appear to be hospita\u00adble, helpful, attentive and relaxed, experiences are always positive, according to information obtained from the survey participants.

\n

Some examples of the positive staff con\u00adtributions are those at the events where a large number of people meets for the first time, where the kind and relaxed staff contributed to a more relaxed and pleasant atmosphere, as well as those in\u00adstances when guests return for the kindness of the waiters and the like.
\nAlthough most of the respondents state that those were mainly the positive experiences, there always appear the negative ones as well.

\n

\"chat-3\"

\n

As an example, ignorance of the agreed conditions, delay in \u00a0implementation of the agreement, disinterested approach to a client.
\nThere were also cases when the communication in the chain was\u00a0not a good one, having resulted in a transfer of misinformation or lack of transfer of changes \u00adwhich caused a client to get an impression of inse\u00adcurity and lack of organization.\u00a0According to the information provided by the survey participants, there were also the examples when the restaurant manager rudely refused to take the order because it was not his job, or when guests do not return simply because of the \u00a0bad food.

\n

Hotels and venues are an integral part of every event, therefore, it is important to consider and under\u00adstand this matter from their point of view.
\nNamely, as stated by hotels, when the organization or the agency that communicates with the hotel about a specific event does not agree on all details in advance, but requests the changes on the site that can\u2019t be quickly provided (i.e. the whole setting of the hall or technical equ\u00adipment which was not scheduled) or when it requires extra services not envisaged or those services it doesn\u2019t want to pay additionally, in such a case the hotel has to refuse such service to guests or make changes at the last minute which participants perceived as poor or\u00adganization of the hotel, and not the one who negotiated the services.
\nAnother bad example referred to is the one when a person that orders service announces the event for a significantly lower number of persons in comparison to those who appear to the event.

\n

Then the participants make a con\u00adclusion that the hotel has not pre\u00adpared enough food, which results in a bad image of the hotel. \u00a0In any case, a detailed planning in \u00a0due time is the matter of importan\u00adce to be dealt with by every event organizer, in order to forestall any \u00a0potential flaws or omissions.

\n

Does the staff in direct contact with the participants can \u201cfix\u201d a situation? or even to \u201cspoil\u201d it?

\n

If the managers do their jobs well, and the staff who welcome the participants don\u2019t (or vice versa), the fact is that the job is not done properly. This will have an impact on the entire event and it reduces the possibility that someone will again decide to take a risk with the same supplier.
\n

\n
\"Chart
Chart 4
\n

All participants in the survey agree that staff in direct contact with the participants can fix or spoil the situation, although most of the respondents highlights the positive impact that the staff can have on the event.
\nKind staff, as pointed out by the sur\u00advey participants, often make them feel more comfortable in places where they were not satisfied with the ambience or the content of the event.
\n\u201cA smile, courtesy, professional atti\u00adtude can improve many unforeseen situations (eg. sudden power failu\u00adre, Internet drop). Likewise, when everything is impeccably organized, a rude waiter or receptionist can spoil the general impression.\u201d

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The post Front Desk and F&B Sector Crucial for the Success of the Event appeared first on SEE Business travel & meetings magazine.

\n", "content_text": "In the second half of 2016 SEEbtm magazine has, among the event planners and representatives of hotels, facilities and agencies from the region of Southeast Europe, conducted a survey on the impor\u00adtance of employees who are in a direct contact with the partici\u00adpants, for the success of the event.\nIn the conducted survey, event professionals almost unanimously agree that the Front desk and the F&B sector in the hotel are the most important for the organization of the event, because of the direct contact they have with the guests/participants.\nThe importance of the Front desk and the waiters, as well as of the kitchen, was emphasized to the highest degree.\u00a0Fewer survey participants, but still \u00a0in a significant percentage (26%), ranked the management at the \u00a0first place of importance for success of an \u2013 i.e. general management, sales management and event ma\u00adnagement (chart 1).\n\nAccording to the survey, however, the content of the event itself has a great impact on the final impression of the participants.\u00a0In fact, 70.8% of respondents shall consider re-going to the same event even if they did not like the attitude and the treatment they had, but the content was never the \u00adless satisfactory.\nHowever, it is not a small percenta\u00adge of participants (25% will not rego), which will harm the organizers due to the unsatisfactory treatment they had onsite (chart 2).\n\nWhen asked how they find impor\u00adtant the attitude of receptionists,\u00a0waiters and other employees who are in direct contact with the event participants for the success of the event itself, 62.5% of respondents ranked the foregoing with the greatest importance, while 33.3% ranked it just below the highest importance\u00a0(chart 3).\nAccordingly, we can safely make a conclusion on a level to which the event organizers considered essential the behavior of employees towards guests / participants.\nIf the hosts appear to be hospita\u00adble, helpful, attentive and relaxed, experiences are always positive, according to information obtained from the survey participants.\nSome examples of the positive staff con\u00adtributions are those at the events where a large number of people meets for the first time, where the kind and relaxed staff contributed to a more relaxed and pleasant atmosphere, as well as those in\u00adstances when guests return for the kindness of the waiters and the like.\nAlthough most of the respondents state that those were mainly the positive experiences, there always appear the negative ones as well.\n\nAs an example, ignorance of the agreed conditions, delay in \u00a0implementation of the agreement, disinterested approach to a client.\nThere were also cases when the communication in the chain was\u00a0not a good one, having resulted in a transfer of misinformation or lack of transfer of changes \u00adwhich caused a client to get an impression of inse\u00adcurity and lack of organization.\u00a0According to the information provided by the survey participants, there were also the examples when the restaurant manager rudely refused to take the order because it was not his job, or when guests do not return simply because of the \u00a0bad food.\nHotels and venues are an integral part of every event, therefore, it is important to consider and under\u00adstand this matter from their point of view.\nNamely, as stated by hotels, when the organization or the agency that communicates with the hotel about a specific event does not agree on all details in advance, but requests the changes on the site that can\u2019t be quickly provided (i.e. the whole setting of the hall or technical equ\u00adipment which was not scheduled) or when it requires extra services not envisaged or those services it doesn\u2019t want to pay additionally, in such a case the hotel has to refuse such service to guests or make changes at the last minute which participants perceived as poor or\u00adganization of the hotel, and not the one who negotiated the services.\nAnother bad example referred to is the one when a person that orders service announces the event for a significantly lower number of persons in comparison to those who appear to the event.\nThen the participants make a con\u00adclusion that the hotel has not pre\u00adpared enough food, which results in a bad image of the hotel. \u00a0In any case, a detailed planning in \u00a0due time is the matter of importan\u00adce to be dealt with by every event organizer, in order to forestall any \u00a0potential flaws or omissions.\nDoes the staff in direct contact with the participants can \u201cfix\u201d a situation? or even to \u201cspoil\u201d it?\nIf the managers do their jobs well, and the staff who welcome the participants don\u2019t (or vice versa), the fact is that the job is not done properly. This will have an impact on the entire event and it reduces the possibility that someone will again decide to take a risk with the same supplier.\n\nChart 4\nAll participants in the survey agree that staff in direct contact with the participants can fix or spoil the situation, although most of the respondents highlights the positive impact that the staff can have on the event.\nKind staff, as pointed out by the sur\u00advey participants, often make them feel more comfortable in places where they were not satisfied with the ambience or the content of the event.\n\u201cA smile, courtesy, professional atti\u00adtude can improve many unforeseen situations (eg. sudden power failu\u00adre, Internet drop). Likewise, when everything is impeccably organized, a rude waiter or receptionist can spoil the general impression.\u201d\nThe post Front Desk and F&B Sector Crucial for the Success of the Event appeared first on SEE Business travel & meetings magazine.", "date_published": "2016-12-02T11:14:27+01:00", "date_modified": "2016-12-19T12:07:13+01:00", "author": { "name": "Miona Milic", "url": "https://www.seebtm.com/en/author/miona/", "avatar": "https://www.seebtm.com/wp-content/uploads/IMG-20240224-WA0003-e1728981138373.jpg" }, "image": "https://www.seebtm.com/wp-content/uploads/bigstock-We-Can-Help-97097621.jpg", "tags": [ "event management", "event organization", "F&B sector", "hotel", "survey", "Statistics" ] }, { "id": "https://www.seebtm.com/en/survey-confirms-technology-leads-development-meetings-events/", "url": "https://www.seebtm.com/en/survey-confirms-technology-leads-development-meetings-events/", "title": "Survey Confirms Technology Leads Development in Meetings & Events", "content_html": "

Research carried out for IMEX America by MPI (Meeting Professionals International), confirms the growing role technology plays in the meetings world, with more than 40 percent of respondents surveyed using laptops or mobile devices to capture content real time.

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Of that group 10.5 percent of professionals always use them for note taking and 31.6 percent use them sometimes. According to the survey for IMEX America, which takes place from 18th to 20th October 2016 in Las Vegas, handwritten notes continue to be the choice of the majority (57.1 percent) while just 0.8 percent record their observations.

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Carina Bauer, CEO of the IMEX Group, observed: \u201cIn an era when capturing live content on laptops, tablets and smartphones is intrinsic to our working lives, it is interesting to quantify the extent to which they are being used in conferences and meetings at present. With millennials \u201ckeyboarding\u201d virtually everything from an early age, usage is only likely to increase in the near future, particularly as technology evolves.\u201d

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\"Carina
Carina Bauer welcomes at\u00a0IMEX America and Smart Monday
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An additional IMEX Group survey of nearly 1,200 respondents also showed that the technology sector is predicted to deliver the next big innovation in meetings and events. The survey revealed that 40 per cent of hosted buyers, 34.5 per cent of visitors and 37.5 per cent of exhibitors thought technology would drive the next major development in the meetings industry. New apps, virtual meetings and meeting room technology were all cited as examples of how innovation in event technology is making waves across the industry.

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Meeting professionals can preview some of the latest technology set to impact the way they do business at the #IMEXpitch taking place on 18th October at IMEX America. Event technology start-ups have the opportunity to showcase their products to an audience of event professionals at the show, culminating in five finalists competing in a live head-to-head pitch competition.

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The independent expert judging panel all work with event technology on a daily basis and are always looking out for the latest developments as one of the judges, Tara Thomas, co-founder of The Meeting Pool, explains: \u201cIMEX has a long history of being at the forefront of showcasing event tech. The competition is truly where the industry looks for the latest innovations changing the game for event professionals and is also an amazing opportunity for startups to attract significant attention and buzz around their products.\u00a0 I\u2019m excited to be involved this year, and to see what I know will be an incredible lineup of companies.\u201d

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The Meeting Pool is also powering the TECHknowledge Area at IMEX America where experts will deliver targeted technology sessions, TECHbytes, answering questions on hot topics such as Snapchat, Slack, OneNote and wearable technology, and guiding visitors through the latest tech in the Gadget Lab.

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The way technology impacts how meeting professionals do business is explored in the comprehensive education programme at the show where some of the 180+ sessions are dedicated to the topic. This includes Future event technology\u2014how will it impact the attendee journey?, New, now and next apps to boost personal and professional productivity and a session by world-renowned hacker Pablos Holman. He is set to deliver one of the daily MPI keynotes, explaining his work exploring new technologies and their potential. Innovate or die trying\u2014from the mind of a world-renown hacker, takes place Wednesday, October 19, 8:30-9:30a.m.

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Carina Bauer sums up: \u201cTechnology has long led the way in innovation, particularly in the meetings sector. This innovation often comes from start-ups entering the industry and we see many interesting ideas from new businesses through our #IMEXpitch competition, our expert speakers and across the showfloor.\u201d

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Buyers at IMEX America can meet the experts behind the latest innovations in a series of TechTours running throughout the show. By meeting with selected exhibitors on the show floor, they can discover some of the companies who are leading the way in technology impacting the meetings and event sector.

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The post Survey Confirms Technology Leads Development in Meetings & Events appeared first on SEE Business travel & meetings magazine.

\n", "content_text": "Research carried out for IMEX America by MPI (Meeting Professionals International), confirms the growing role technology plays in the meetings world, with more than 40 percent of respondents surveyed using laptops or mobile devices to capture content real time.\nOf that group 10.5 percent of professionals always use them for note taking and 31.6 percent use them sometimes. According to the survey for IMEX America, which takes place from 18th to 20th October 2016 in Las Vegas, handwritten notes continue to be the choice of the majority (57.1 percent) while just 0.8 percent record their observations.\nCarina Bauer, CEO of the IMEX Group, observed: \u201cIn an era when capturing live content on laptops, tablets and smartphones is intrinsic to our working lives, it is interesting to quantify the extent to which they are being used in conferences and meetings at present. With millennials \u201ckeyboarding\u201d virtually everything from an early age, usage is only likely to increase in the near future, particularly as technology evolves.\u201d\nCarina Bauer welcomes at\u00a0IMEX America and Smart Monday\nAn additional IMEX Group survey of nearly 1,200 respondents also showed that the technology sector is predicted to deliver the next big innovation in meetings and events. The survey revealed that 40 per cent of hosted buyers, 34.5 per cent of visitors and 37.5 per cent of exhibitors thought technology would drive the next major development in the meetings industry. New apps, virtual meetings and meeting room technology were all cited as examples of how innovation in event technology is making waves across the industry.\nMeeting professionals can preview some of the latest technology set to impact the way they do business at the #IMEXpitch taking place on 18th October at IMEX America. Event technology start-ups have the opportunity to showcase their products to an audience of event professionals at the show, culminating in five finalists competing in a live head-to-head pitch competition.\nThe independent expert judging panel all work with event technology on a daily basis and are always looking out for the latest developments as one of the judges, Tara Thomas, co-founder of The Meeting Pool, explains: \u201cIMEX has a long history of being at the forefront of showcasing event tech. The competition is truly where the industry looks for the latest innovations changing the game for event professionals and is also an amazing opportunity for startups to attract significant attention and buzz around their products.\u00a0 I\u2019m excited to be involved this year, and to see what I know will be an incredible lineup of companies.\u201d\n\nThe Meeting Pool is also powering the TECHknowledge Area at IMEX America where experts will deliver targeted technology sessions, TECHbytes, answering questions on hot topics such as Snapchat, Slack, OneNote and wearable technology, and guiding visitors through the latest tech in the Gadget Lab.\nThe way technology impacts how meeting professionals do business is explored in the comprehensive education programme at the show where some of the 180+ sessions are dedicated to the topic. This includes Future event technology\u2014how will it impact the attendee journey?, New, now and next apps to boost personal and professional productivity and a session by world-renowned hacker Pablos Holman. He is set to deliver one of the daily MPI keynotes, explaining his work exploring new technologies and their potential. Innovate or die trying\u2014from the mind of a world-renown hacker, takes place Wednesday, October 19, 8:30-9:30a.m.\nCarina Bauer sums up: \u201cTechnology has long led the way in innovation, particularly in the meetings sector. This innovation often comes from start-ups entering the industry and we see many interesting ideas from new businesses through our #IMEXpitch competition, our expert speakers and across the showfloor.\u201d\nBuyers at IMEX America can meet the experts behind the latest innovations in a series of TechTours running throughout the show. By meeting with selected exhibitors on the show floor, they can discover some of the companies who are leading the way in technology impacting the meetings and event sector.\nThe post Survey Confirms Technology Leads Development in Meetings & Events appeared first on SEE Business travel & meetings magazine.", "date_published": "2016-10-20T15:59:01+02:00", "date_modified": "2016-10-20T15:59:01+02:00", "author": { "name": "Mirjana Novitovic", "url": "https://www.seebtm.com/en/author/officebs/", "avatar": "https://www.seebtm.com/wp-content/uploads/slika-.jpg" }, "image": "https://www.seebtm.com/wp-content/uploads/IMEX-2016-logo-1.jpg", "tags": [ "imex america", "Las Vegas", "MICE", "mpi", "survey", "technology", "Technology" ] } ] }