![\"chart-1\"](\"https://www.seebtm.com/wp-content/uploads/chart-1-1.png\")
In the conducted survey, event professionals almost unanimously agree that the Front desk and the F&B sector in the hotel are the most important for the organization of the event, because of the direct contact they have with the guests/participants.
\nThe importance of the Front desk and the waiters, as well as of the kitchen, was emphasized to the highest degree.\u00a0Fewer survey participants, but still \u00a0in a significant percentage (26%), ranked the management at the \u00a0first place of importance for success of an \u2013 i.e. general management, sales management and event ma\u00adnagement (chart 1).
\n
According to the survey, however, the content of the event itself has a great impact on the final impression of the participants.\u00a0In fact, 70.8% of respondents shall consider re-going to the same event even if they did not like the attitude and the treatment they had, but the content was never the \u00adless satisfactory.
\nHowever, it is not a small percenta\u00adge of participants (25% will not rego), which will harm the organizers due to the unsatisfactory treatment they had onsite (chart 2).
\n![\"chart-2\"](\"https://www.seebtm.com/wp-content/uploads/chart-2-1.png\")
When asked how they find impor\u00adtant the attitude of receptionists,\u00a0waiters and other employees who are in direct contact with the event participants for the success of the event itself, 62.5% of respondents ranked the foregoing with the greatest importance, while 33.3% ranked it just below the highest importance\u00a0(chart 3).
\nAccordingly, we can safely make a conclusion on a level to which the event organizers considered essential the behavior of employees towards guests / participants.
\nIf the hosts appear to be hospita\u00adble, helpful, attentive and relaxed, experiences are always positive, according to information obtained from the survey participants.
Some examples of the positive staff con\u00adtributions are those at the events where a large number of people meets for the first time, where the kind and relaxed staff contributed to a more relaxed and pleasant atmosphere, as well as those in\u00adstances when guests return for the kindness of the waiters and the like.
\nAlthough most of the respondents state that those were mainly the positive experiences, there always appear the negative ones as well.
![\"chat-3\"](\"https://www.seebtm.com/wp-content/uploads/chat-3.png\")
As an example, ignorance of the agreed conditions, delay in \u00a0implementation of the agreement, disinterested approach to a client.
\nThere were also cases when the communication in the chain was\u00a0not a good one, having resulted in a transfer of misinformation or lack of transfer of changes \u00adwhich caused a client to get an impression of inse\u00adcurity and lack of organization.\u00a0According to the information provided by the survey participants, there were also the examples when the restaurant manager rudely refused to take the order because it was not his job, or when guests do not return simply because of the \u00a0bad food.
Hotels and venues are an integral part of every event, therefore, it is important to consider and under\u00adstand this matter from their point of view.
\nNamely, as stated by hotels, when the organization or the agency that communicates with the hotel about a specific event does not agree on all details in advance, but requests the changes on the site that can\u2019t be quickly provided (i.e. the whole setting of the hall or technical equ\u00adipment which was not scheduled) or when it requires extra services not envisaged or those services it doesn\u2019t want to pay additionally, in such a case the hotel has to refuse such service to guests or make changes at the last minute which participants perceived as poor or\u00adganization of the hotel, and not the one who negotiated the services.
\nAnother bad example referred to is the one when a person that orders service announces the event for a significantly lower number of persons in comparison to those who appear to the event.
Then the participants make a con\u00adclusion that the hotel has not pre\u00adpared enough food, which results in a bad image of the hotel. \u00a0In any case, a detailed planning in \u00a0due time is the matter of importan\u00adce to be dealt with by every event organizer, in order to forestall any \u00a0potential flaws or omissions.
\nDoes the staff in direct contact with the participants can \u201cfix\u201d a situation? or even to \u201cspoil\u201d it?
\nIf the managers do their jobs well, and the staff who welcome the participants don\u2019t (or vice versa), the fact is that the job is not done properly. This will have an impact on the entire event and it reduces the possibility that someone will again decide to take a risk with the same supplier.
\n
![\"Chart](\"https://www.seebtm.com/wp-content/uploads/CHART-4-1.png\")
All participants in the survey agree that staff in direct contact with the participants can fix or spoil the situation, although most of the respondents highlights the positive impact that the staff can have on the event.
\nKind staff, as pointed out by the sur\u00advey participants, often make them feel more comfortable in places where they were not satisfied with the ambience or the content of the event.
\n\u201cA smile, courtesy, professional atti\u00adtude can improve many unforeseen situations (eg. sudden power failu\u00adre, Internet drop). Likewise, when everything is impeccably organized, a rude waiter or receptionist can spoil the general impression.\u201d
The post Front Desk and F&B Sector Crucial for the Success of the Event appeared first on SEE Business travel & meetings magazine.
\n", "content_text": "In the second half of 2016 SEEbtm magazine has, among the event planners and representatives of hotels, facilities and agencies from the region of Southeast Europe, conducted a survey on the impor\u00adtance of employees who are in a direct contact with the partici\u00adpants, for the success of the event.\nIn the conducted survey, event professionals almost unanimously agree that the Front desk and the F&B sector in the hotel are the most important for the organization of the event, because of the direct contact they have with the guests/participants.\nThe importance of the Front desk and the waiters, as well as of the kitchen, was emphasized to the highest degree.\u00a0Fewer survey participants, but still \u00a0in a significant percentage (26%), ranked the management at the \u00a0first place of importance for success of an \u2013 i.e. general management, sales management and event ma\u00adnagement (chart 1).\n\nAccording to the survey, however, the content of the event itself has a great impact on the final impression of the participants.\u00a0In fact, 70.8% of respondents shall consider re-going to the same event even if they did not like the attitude and the treatment they had, but the content was never the \u00adless satisfactory.\nHowever, it is not a small percenta\u00adge of participants (25% will not rego), which will harm the organizers due to the unsatisfactory treatment they had onsite (chart 2).\n\nWhen asked how they find impor\u00adtant the attitude of receptionists,\u00a0waiters and other employees who are in direct contact with the event participants for the success of the event itself, 62.5% of respondents ranked the foregoing with the greatest importance, while 33.3% ranked it just below the highest importance\u00a0(chart 3).\nAccordingly, we can safely make a conclusion on a level to which the event organizers considered essential the behavior of employees towards guests / participants.\nIf the hosts appear to be hospita\u00adble, helpful, attentive and relaxed, experiences are always positive, according to information obtained from the survey participants.\nSome examples of the positive staff con\u00adtributions are those at the events where a large number of people meets for the first time, where the kind and relaxed staff contributed to a more relaxed and pleasant atmosphere, as well as those in\u00adstances when guests return for the kindness of the waiters and the like.\nAlthough most of the respondents state that those were mainly the positive experiences, there always appear the negative ones as well.\n\nAs an example, ignorance of the agreed conditions, delay in \u00a0implementation of the agreement, disinterested approach to a client.\nThere were also cases when the communication in the chain was\u00a0not a good one, having resulted in a transfer of misinformation or lack of transfer of changes \u00adwhich caused a client to get an impression of inse\u00adcurity and lack of organization.\u00a0According to the information provided by the survey participants, there were also the examples when the restaurant manager rudely refused to take the order because it was not his job, or when guests do not return simply because of the \u00a0bad food.\nHotels and venues are an integral part of every event, therefore, it is important to consider and under\u00adstand this matter from their point of view.\nNamely, as stated by hotels, when the organization or the agency that communicates with the hotel about a specific event does not agree on all details in advance, but requests the changes on the site that can\u2019t be quickly provided (i.e. the whole setting of the hall or technical equ\u00adipment which was not scheduled) or when it requires extra services not envisaged or those services it doesn\u2019t want to pay additionally, in such a case the hotel has to refuse such service to guests or make changes at the last minute which participants perceived as poor or\u00adganization of the hotel, and not the one who negotiated the services.\nAnother bad example referred to is the one when a person that orders service announces the event for a significantly lower number of persons in comparison to those who appear to the event.\nThen the participants make a con\u00adclusion that the hotel has not pre\u00adpared enough food, which results in a bad image of the hotel. \u00a0In any case, a detailed planning in \u00a0due time is the matter of importan\u00adce to be dealt with by every event organizer, in order to forestall any \u00a0potential flaws or omissions.\nDoes the staff in direct contact with the participants can \u201cfix\u201d a situation? or even to \u201cspoil\u201d it?\nIf the managers do their jobs well, and the staff who welcome the participants don\u2019t (or vice versa), the fact is that the job is not done properly. This will have an impact on the entire event and it reduces the possibility that someone will again decide to take a risk with the same supplier.\n\nChart 4\nAll participants in the survey agree that staff in direct contact with the participants can fix or spoil the situation, although most of the respondents highlights the positive impact that the staff can have on the event.\nKind staff, as pointed out by the sur\u00advey participants, often make them feel more comfortable in places where they were not satisfied with the ambience or the content of the event.\n\u201cA smile, courtesy, professional atti\u00adtude can improve many unforeseen situations (eg. sudden power failu\u00adre, Internet drop). Likewise, when everything is impeccably organized, a rude waiter or receptionist can spoil the general impression.\u201d\nThe post Front Desk and F&B Sector Crucial for the Success of the Event appeared first on SEE Business travel & meetings magazine.", "date_published": "2016-12-02T11:14:27+01:00", "date_modified": "2016-12-19T12:07:13+01:00", "author": { "name": "Miona Milic", "url": "https://www.seebtm.com/en/author/miona/", "avatar": "https://www.seebtm.com/wp-content/uploads/IMG-20240224-WA0003-e1728981138373.jpg" }, "image": "https://www.seebtm.com/wp-content/uploads/bigstock-We-Can-Help-97097621.jpg", "tags": [ "event management", "event organization", "F&B sector", "hotel", "survey", "Statistics" ] }, { "id": "https://www.seebtm.com/en/a-hashtag-guide-for-mice-tourism-and-event-management/", "url": "https://www.seebtm.com/en/a-hashtag-guide-for-mice-tourism-and-event-management/", "title": "A hashtag (#) guide for MICE tourism and event management", "content_html": "Hashtags are widely used in MICE tourism and event management. You can use them to keep up with happenings at various events, join in on issues that interest you, keep up with trends, or even launch your own idea or business.
\nWhat is the hashtag (#)?
\nYou can say that hashtags represent keywords that define a certain event, target group, mood, products, or campaign. They are also used for association with a certain trend or expressing feelings.
\nA hashtag can contain more than one word \u2013 you just need to write it without any spaces \u2013 and higher readability can be achieved by capitalising each word.
\n![\"Tweet\"](\"https://www.seebtm.com/wp-content/uploads/tweet1-copy.jpg\")
Hashtags are most often seen on Twitter, where they make most sense, although it also has a role in searching or reaching a specific target audience, mood, or key moments on other social media (Instagram, Facebook).
\nWhat are hashtags for?
\nUsing these tags is the easiest way to join in on an issue, discussion, or trend \u2013 regardless of where you are or whether you are invited.
\nWhether it is a sports event or another kind of competition, you can share your impressions and observations, as well as monitor comments made by all who typed the hashtag relating to the event.
\nThe same applies to discussing a new movie or TV show, some political or economic event or a celebrity. It can mean literally anything that you\u2019re interested in.
\nFor example, while I\u2019m writing this article, one of the topics and hashtags trending on Twitter is #KalamSir. At the moment, people from all over the world who admire the late ex-President of India APJ Abdul Kalam are honouring him by using this hashtag.
\nIn the event industry, you can use hashtags to keep up with events, impressions, and comments at all congresses, meetings, or seminars that are taking place in real time, just by using the tag for the event. You can also share your own experience or impressions, if you\u2019re involved in an event.
\n![\"bigstock-Hands-Holding-Speech-Bubbles-w-82207865\"](\"https://www.seebtm.com/wp-content/uploads/bigstock-Hands-Holding-Speech-Bubbles-w-82207865.jpg\")
In addition, you can keep up with trends and news in MICE tourism and business travel from around the globe by monitoring the appropriate hashtags.\u00a0 More importantly, you can join in.
\nFor example, if you\u2019re interested in hotels or news and trends in MICE tourism from South-East Europe, all you need to do is to type in the search field #KongresniTurizam and you\u2019ll get a list of all postings or tweets that contain this hashtag. The search engine cannot discern capitalised and non-capitalised letters, so you won\u2019t make a mistake if you sometime type out the word differently.
\nNumbers can also be included in hashtags, and the event industry usually uses them to designate the year in which the event is taking place (#confex15, #IMEX15). However, punctuation marks are not supported, so you can forget about quotes, exclamations, or the like.
\nHashtags in event management
\nThe most common and widely spread hashtag in our industry is most certainly #eventprofs. It has wide application, and it is used in tweets that are in any way related to event management or professionals from this field.\u00a0 #meetingprofs also has a similar role.
\n#eventtech relates to all things technology in event management, be it mobile apps, event management and registration software, or promotions of the numerous brand new start-ups in this field.
\n#EventCareers is used for posting stuff about know-how for event planners, as well as recruitment and employment.
\nDid you know?
\nUsing these tags is the easiest way to join in on an issue, discussion, or trend \u2013 regardless of where you are or whether you are invited.
\n#EventJobs serves a similar purpose as the previous hashtag: it pertains to all those looking for work or employment in event management.
\n#eventdesign pertains to designing and decorating events.
\n#event is used for highlighting an event of any kind.
\n#eventplanning, of course, pertains to preparing and planning events.
\n#eventplanner is used in postings that aim to highlight the role of the event planner.
\n#EventTip is added to postings that serve as advice or new ideas for event organisers.
\n#kongresniturizam, #SEEmice, and #SEEbtm are keeping up with hotels, venues, agencies, news, trends, and studies in MICE tourism and event management in South-East Europe
\n#Eventhour, #EventPlannersTalk, and #EventBlogChat are used for chats on Twitter among industry professionals. The discussion takes place, respectively, every Monday and Wednesday from 9 to 10 p.m. BST, while #eventBlogChat is held every first Monday of the month between 9 and 10 p.m. GMT. This is a good opportunity to hear what event professionals from all over the world are talking about, as well as to join in on the conversation. Everyone\u2019s invited.
\n![\"bigstock-The-Power-Of-Hashtags-written--75620968\"](\"https://www.seebtm.com/wp-content/uploads/bigstock-The-Power-Of-Hashtags-written-75620968.jpg\")
Additional worthwhile items global and regional professional associations in event management. Naturally, every significant association has its own hashtag that is usually its acronym. The same goes for the most important trade fairs and gatherings. Some of these are:
\n#pcma (Professional Convention Management Association)
\n#mpi (Meeting Professionals International)
\n#ICCA (International Congress and Convention Association)
\n#asae (American Society of Association Executives)
\n#ises (International Special Events Society)
\n#gmic (Green Meetings Industry Council), #CSR (Corporate Social Responsibility) include green travel and eco-events, just like #greenmeetings
\n#CMP (Certified Meeting Professional) pertains to the title of certified event organiser.
\n#ibtm, #imex designate the most important MICE trade shows, and #SEEbtmParty is used for the gathering of event management professionals from the South-East Europe region.
\nYou can see that some hashtags are written in all lower case, and some combine capital and lower case letters. The search engine cannot discern these, so you\u2019ll get it right anyway you write it.
\nSome other hashtags used in event management are also #venue, #hotel, #meeting, #networking, #tradeshow, #MICE, #EventStudents, etc. The list is never final, considering the fact that practically every day you can see a new hashtag that is important to keep up with and/or join.
\nThe post A hashtag (#) guide for MICE tourism and event management appeared first on SEE Business travel & meetings magazine.
\n", "content_text": "On social media, the hashtag is the foundation of communication, signifying either presence or commentary on a certain event, an association with an issue, profession, hobby, opinion… Or simply underlining a certain mood or atmosphere.\nHashtags are widely used in MICE tourism and event management. You can use them to keep up with happenings at various events, join in on issues that interest you, keep up with trends, or even launch your own idea or business.\nWhat is the hashtag (#)?\nThe hashtag as a designation is a word or a phrase that has the hashtag symbol (#) a prefix.\nYou can say that hashtags represent keywords that define a certain event, target group, mood, products, or campaign. They are also used for association with a certain trend or expressing feelings.\nA hashtag can contain more than one word \u2013 you just need to write it without any spaces \u2013 and higher readability can be achieved by capitalising each word.\nTweet\nHashtags are most often seen on Twitter, where they make most sense, although it also has a role in searching or reaching a specific target audience, mood, or key moments on other social media (Instagram, Facebook).\nWhat are hashtags for?\nCommunicating by using hashtags represents a universal language that is not limited by countries or continents.\nUsing these tags is the easiest way to join in on an issue, discussion, or trend \u2013 regardless of where you are or whether you are invited.\nWhether it is a sports event or another kind of competition, you can share your impressions and observations, as well as monitor comments made by all who typed the hashtag relating to the event.\nThe same applies to discussing a new movie or TV show, some political or economic event or a celebrity. It can mean literally anything that you\u2019re interested in.\nFor example, while I\u2019m writing this article, one of the topics and hashtags trending on Twitter is #KalamSir. At the moment, people from all over the world who admire the late ex-President of India APJ Abdul Kalam are honouring him by using this hashtag.\nIn the event industry, you can use hashtags to keep up with events, impressions, and comments at all congresses, meetings, or seminars that are taking place in real time, just by using the tag for the event. You can also share your own experience or impressions, if you\u2019re involved in an event.\n\nIn addition, you can keep up with trends and news in MICE tourism and business travel from around the globe by monitoring the appropriate hashtags.\u00a0 More importantly, you can join in.\nFor example, if you\u2019re interested in hotels or news and trends in MICE tourism from South-East Europe, all you need to do is to type in the search field #KongresniTurizam and you\u2019ll get a list of all postings or tweets that contain this hashtag. The search engine cannot discern capitalised and non-capitalised letters, so you won\u2019t make a mistake if you sometime type out the word differently.\nNumbers can also be included in hashtags, and the event industry usually uses them to designate the year in which the event is taking place (#confex15, #IMEX15). However, punctuation marks are not supported, so you can forget about quotes, exclamations, or the like.\nHashtags in event management\nThe most common and widely spread hashtag in our industry is most certainly #eventprofs. It has wide application, and it is used in tweets that are in any way related to event management or professionals from this field.\u00a0 #meetingprofs also has a similar role.\n#eventtech relates to all things technology in event management, be it mobile apps, event management and registration software, or promotions of the numerous brand new start-ups in this field.\n#EventCareers is used for posting stuff about know-how for event planners, as well as recruitment and employment.\nDid you know?\nUsing these tags is the easiest way to join in on an issue, discussion, or trend \u2013 regardless of where you are or whether you are invited.\n#EventJobs serves a similar purpose as the previous hashtag: it pertains to all those looking for work or employment in event management.\n#eventdesign pertains to designing and decorating events.\n#event is used for highlighting an event of any kind.\n#eventplanning, of course, pertains to preparing and planning events.\n#eventplanner is used in postings that aim to highlight the role of the event planner.\n#EventTip is added to postings that serve as advice or new ideas for event organisers.\n#kongresniturizam, #SEEmice, and #SEEbtm are keeping up with hotels, venues, agencies, news, trends, and studies in MICE tourism and event management in South-East Europe\n#Eventhour, #EventPlannersTalk, and #EventBlogChat are used for chats on Twitter among industry professionals. The discussion takes place, respectively, every Monday and Wednesday from 9 to 10 p.m. BST, while #eventBlogChat is held every first Monday of the month between 9 and 10 p.m. GMT. This is a good opportunity to hear what event professionals from all over the world are talking about, as well as to join in on the conversation. Everyone\u2019s invited.\n\nAdditional worthwhile items global and regional professional associations in event management. Naturally, every significant association has its own hashtag that is usually its acronym. The same goes for the most important trade fairs and gatherings. Some of these are:\n#pcma (Professional Convention Management Association)\n#mpi (Meeting Professionals International)\n#ICCA (International Congress and Convention Association)\n#asae (American Society of Association Executives)\n#ises (International Special Events Society)\n#gmic (Green Meetings Industry Council), #CSR (Corporate Social Responsibility) include green travel and eco-events, just like #greenmeetings\n#CMP (Certified Meeting Professional) pertains to the title of certified event organiser.\n#ibtm, #imex designate the most important MICE trade shows, and #SEEbtmParty is used for the gathering of event management professionals from the South-East Europe region.\nYou can see that some hashtags are written in all lower case, and some combine capital and lower case letters. The search engine cannot discern these, so you\u2019ll get it right anyway you write it.\nSome other hashtags used in event management are also #venue, #hotel, #meeting, #networking, #tradeshow, #MICE, #EventStudents, etc. The list is never final, considering the fact that practically every day you can see a new hashtag that is important to keep up with and/or join.\nThe post A hashtag (#) guide for MICE tourism and event management appeared first on SEE Business travel & meetings magazine.", "date_published": "2015-10-21T10:56:16+02:00", "date_modified": "2017-12-18T12:13:23+01:00", "author": { "name": "Miona Milic", "url": "https://www.seebtm.com/en/author/miona/", "avatar": "https://www.seebtm.com/wp-content/uploads/IMG-20240224-WA0003-e1728981138373.jpg" }, "image": "https://www.seebtm.com/wp-content/uploads/bigstock-Hashtag-Torn-Paper-Concept-86376143.jpg", "tags": [ "digital communications", "event management", "hashtag", "mice industry", "social media", "twitter", "MUST READ", "Technology" ] } ] }![\n](\"https://www.seebtm.com/wp-content/uploads/CHART-4.png\"){kind=link}