{ "version": "https://jsonfeed.org/version/1", "user_comment": "This feed allows you to read the posts from this site in any feed reader that supports the JSON Feed format. To add this feed to your reader, copy the following URL -- https://www.seebtm.com/en/tag/characteristics-and-skills/feed/json/ -- and add it your reader.", "home_page_url": "https://www.seebtm.com/en/tag/characteristics-and-skills/", "feed_url": "https://www.seebtm.com/en/tag/characteristics-and-skills/feed/json/", "title": "SEE Business travel & meetings magazine", "description": "Magazin za oblast poslovnih putovanja i kongresnog turizma Jugoisto\u010dne Evrope", "items": [ { "id": "https://www.seebtm.com/en/how-to-be-a-successful-event-planner/", "url": "https://www.seebtm.com/en/how-to-be-a-successful-event-planner/", "title": "How to Be a Successful Event Planner?", "content_html": "

Every business is characterized by the key attributes and skills that one need to possess and improve in order to perform such a business successfully. This edition will be focused on our research of which attributes and skills make a successful event organizer.

\n

How to avoid common mistakes? And if those occur, how to solve them? What advice to give to young colleagues? We asked these questions the experienced regional event professionals from companies, hotels and agencies.

\n

If you are wondering what features you need to be successful in the business of event organizing, most importantly, for a start, is that you are kind and patient. Sociability, understanding of needs, attentiveness and a skill of establishing good relations with people
\nare, in general, important in all aspects of event management. Participants in the survey emphasize the passion, enthusiasm and energy in this business. Without these qualities, it can happen that you quickly \u201cburn out\u201d. Almost equally important is that you are reliable, consistent and self-confident, confident in your abilities and your performance, which will further help you to be able to make decisions quickly, which is one of the skills that the participants in this survey indicated as a priority.

\n

\"\"If you work in a company and you are responsible for the event organization, it is necessary to handle all the information related to the event, to know its goal, to understand it \u2013 so as to make sure of what you are doing and requiring further in the chain of the organization processes. Also, if you work in a hotel or some other venue, it is necessary to know the premises themselves as \u201cyour pocket\u201d, their surface, capacities, possibilities of adaptation and the like. The more detailed, the better.

\n

The next issue of importance is that you are flexible to the requirements and adaptive to the current or newly emerging situations, which further has to do with empathy and needs understanding, but also patience, as mentioned at the beginning. In order to be engaged in this work, you certainly need to be creative as well, which you will often need for the purpose of creating something unique, or perhaps for solving some problems, or to offset the budget deficit. Precision, accuracy, being organized and skilled are some of the qualities without which you will not stay long in the business of event planners.

\n

\"\"As for the skills, the highest position belongs to the communication skill, listening to speakers and accurate transmission of information. The next important one is the resourcefulness, as well as the ability to set and then achieve the goals. Without organizational skills, those would be difficult to achieve. Negotiating skills are also important in this business, as well as the ability to take all parts of the business as a whole, or, in sport terms, it is necessary to have a good overview of the game, but also to be a team player.

\n

When planning the event, which usually lasts longer than its realization, the event professionals who participated the survey believe that the most important is to well
\ndesign and set up a goal, and, accordingly, create the content, make a strategy and plan, as well as well choose the associates, then clearly define the offers, service and conditions. Timely agree on and confirm the venue as well as the list of participants, and always have a plan B. A detailed plan and the overview of all activities with precisely defined deadlines for each phase of planning the event, but, at the same time, one should take into account not to miss to keep the track of the general picture.

\n

\"\"The most common errors of the event planners

\n

As stated by the event professionals who participated in this survey, the most common mistakes result from a poor communication, failure to envisage a risk, insufficient
\nelaboration of the event or necessary details and timely manner. Therefore, the most common mistakes are the following:

\n

\u00b7 Lack of understanding with the client \u2013 the client thinks of and considers included some of the services or conditions, while the planner does not check those or is not sufficiently clear during the bidding (verbal and/or written)
\n\u00b7 Failure to envisage a crisis situation or risk
\n\u00b7 An unknown number of people attending the event
\n\u00b7 Lack of knowledge about the target groups
\n\u00b7 Inattention to details
\n\u00b7 The information not being forwarded in due time
\n\u00b7 Do things at the last minute
\n\u00b7 Managing the activities orally, without a plan

\n

Unforeseen situations in practice, even with the detailed planning, yet occur from time to time. In such a case, resourcefulness, calmness and flexibility comes into play, and we convey to you a couple of examples from personal experience of event professionals from a hotel.

\n

Vesna Vlatkovic, Marketing & PR Manager, A Hoteli

\n

I was a guest speaker at a meeting where the technique \u201cfailed\u201d, and, instead of a planned PP presentation, I said to the listeners: \u201cAs I know that, when communicating with the customers, you have nothing but yourself, I will turn off the computer now and show you that I can convince you with only the words\u201d. It was one of my best speeches because my adrenalin phase \u201cforced\u201d me to give my best.

\n

Bojana Kuzmanovic, Manager of the Sector for Congresses and Meetings, MK Resort

\n

Problems are solved by a quick reaction and finding an alternative solution. For example, when a video screen in a hall broke, guests were invited to a cocktail while the other hall was set up, in order to continue the smooth running of the program.

\n

Ranka Gismondi, Event Manager, Milenij Hotels

\n

In the midst of a great outdoor event, it unexpectedly began to downpour and a heavy rain; with a very professional and capable team of colleagues who were involved in the event, I quickly reacted, and the event was moved into the interior, and, within 10 minutes, I agreed an alternative (plan B) with the performers in order to get the whole thing done the best possible in almost the worst possible circumstances at the moment.

\n

\"\"Tips for young colleagues

\n

It is said, for a reason, that a good advice is gold worth. Experienced event professionals who participated in this study were kind enough to share with us the tips they have for young colleagues. We bring you some of those.

\n

\u00b7 Patience \"\u263a\"
\n\u00b7 Continuously improve your listening skill. Not just to find out what the client is saying, but what he wants as well.
\n\u00b7 There is no second chance.
\n\u00b7 It can never happen to have them ALL satisfied.
\n\u00b7 Patience and knowing that people are different.
\n\u00b7 Take great care of details and make sure that a lot of things are not meant to be accompanying the event.
\n\u00b7 It is important that, in addition to a good event, one should know whom it is intended for; how to get to the target group, and in which manner to measure the effects of the event.
\n\u00b7 Make sure you are well informed before you start the project realization and be persistent with your strong attitudes, but certainly do not let your ego and inflexibility slow down your personal and professional development.
\n\u00b7 Consistency and fairness to people you work with will maybe be of use for you ever more than the budget you have.
\n\u00b7 This is a very stressful job (and to find out how to fight the stress, read the article How to Deal With Stress in the Event Planning Industry) and people often do not understand that, and take the business of an event manager as a kind of \u201centertainment\u201d. This is a job where you are satisfied only after the event on which all other have a good \u201cfun\u201d, as a result of your work.
\n\u00b7 Every mistake should be taken as a lesson learned. You should not let mistakes discourage you, but you should take those as a lesson to learn from.

\n

The post How to Be a Successful Event Planner? appeared first on SEE Business travel & meetings magazine.

\n", "content_text": "Every business is characterized by the key attributes and skills that one need to possess and improve in order to perform such a business successfully. This edition will be focused on our research of which attributes and skills make a successful event organizer.\nHow to avoid common mistakes? And if those occur, how to solve them? What advice to give to young colleagues? We asked these questions the experienced regional event professionals from companies, hotels and agencies.\nIf you are wondering what features you need to be successful in the business of event organizing, most importantly, for a start, is that you are kind and patient. Sociability, understanding of needs, attentiveness and a skill of establishing good relations with people\nare, in general, important in all aspects of event management. Participants in the survey emphasize the passion, enthusiasm and energy in this business. Without these qualities, it can happen that you quickly \u201cburn out\u201d. Almost equally important is that you are reliable, consistent and self-confident, confident in your abilities and your performance, which will further help you to be able to make decisions quickly, which is one of the skills that the participants in this survey indicated as a priority.\nIf you work in a company and you are responsible for the event organization, it is necessary to handle all the information related to the event, to know its goal, to understand it \u2013 so as to make sure of what you are doing and requiring further in the chain of the organization processes. Also, if you work in a hotel or some other venue, it is necessary to know the premises themselves as \u201cyour pocket\u201d, their surface, capacities, possibilities of adaptation and the like. The more detailed, the better.\nThe next issue of importance is that you are flexible to the requirements and adaptive to the current or newly emerging situations, which further has to do with empathy and needs understanding, but also patience, as mentioned at the beginning. In order to be engaged in this work, you certainly need to be creative as well, which you will often need for the purpose of creating something unique, or perhaps for solving some problems, or to offset the budget deficit. Precision, accuracy, being organized and skilled are some of the qualities without which you will not stay long in the business of event planners.\nAs for the skills, the highest position belongs to the communication skill, listening to speakers and accurate transmission of information. The next important one is the resourcefulness, as well as the ability to set and then achieve the goals. Without organizational skills, those would be difficult to achieve. Negotiating skills are also important in this business, as well as the ability to take all parts of the business as a whole, or, in sport terms, it is necessary to have a good overview of the game, but also to be a team player.\nWhen planning the event, which usually lasts longer than its realization, the event professionals who participated the survey believe that the most important is to well\ndesign and set up a goal, and, accordingly, create the content, make a strategy and plan, as well as well choose the associates, then clearly define the offers, service and conditions. Timely agree on and confirm the venue as well as the list of participants, and always have a plan B. A detailed plan and the overview of all activities with precisely defined deadlines for each phase of planning the event, but, at the same time, one should take into account not to miss to keep the track of the general picture.\nThe most common errors of the event planners\nAs stated by the event professionals who participated in this survey, the most common mistakes result from a poor communication, failure to envisage a risk, insufficient\nelaboration of the event or necessary details and timely manner. Therefore, the most common mistakes are the following:\n\u00b7 Lack of understanding with the client \u2013 the client thinks of and considers included some of the services or conditions, while the planner does not check those or is not sufficiently clear during the bidding (verbal and/or written)\n\u00b7 Failure to envisage a crisis situation or risk\n\u00b7 An unknown number of people attending the event\n\u00b7 Lack of knowledge about the target groups\n\u00b7 Inattention to details\n\u00b7 The information not being forwarded in due time\n\u00b7 Do things at the last minute\n\u00b7 Managing the activities orally, without a plan\nUnforeseen situations in practice, even with the detailed planning, yet occur from time to time. In such a case, resourcefulness, calmness and flexibility comes into play, and we convey to you a couple of examples from personal experience of event professionals from a hotel.\nVesna Vlatkovic, Marketing & PR Manager, A Hoteli\nI was a guest speaker at a meeting where the technique \u201cfailed\u201d, and, instead of a planned PP presentation, I said to the listeners: \u201cAs I know that, when communicating with the customers, you have nothing but yourself, I will turn off the computer now and show you that I can convince you with only the words\u201d. It was one of my best speeches because my adrenalin phase \u201cforced\u201d me to give my best.\nBojana Kuzmanovic, Manager of the Sector for Congresses and Meetings, MK Resort\nProblems are solved by a quick reaction and finding an alternative solution. For example, when a video screen in a hall broke, guests were invited to a cocktail while the other hall was set up, in order to continue the smooth running of the program.\nRanka Gismondi, Event Manager, Milenij Hotels\nIn the midst of a great outdoor event, it unexpectedly began to downpour and a heavy rain; with a very professional and capable team of colleagues who were involved in the event, I quickly reacted, and the event was moved into the interior, and, within 10 minutes, I agreed an alternative (plan B) with the performers in order to get the whole thing done the best possible in almost the worst possible circumstances at the moment.\nTips for young colleagues\nIt is said, for a reason, that a good advice is gold worth. Experienced event professionals who participated in this study were kind enough to share with us the tips they have for young colleagues. We bring you some of those.\n\u00b7 Patience \n\u00b7 Continuously improve your listening skill. Not just to find out what the client is saying, but what he wants as well.\n\u00b7 There is no second chance.\n\u00b7 It can never happen to have them ALL satisfied.\n\u00b7 Patience and knowing that people are different.\n\u00b7 Take great care of details and make sure that a lot of things are not meant to be accompanying the event.\n\u00b7 It is important that, in addition to a good event, one should know whom it is intended for; how to get to the target group, and in which manner to measure the effects of the event.\n\u00b7 Make sure you are well informed before you start the project realization and be persistent with your strong attitudes, but certainly do not let your ego and inflexibility slow down your personal and professional development.\n\u00b7 Consistency and fairness to people you work with will maybe be of use for you ever more than the budget you have.\n\u00b7 This is a very stressful job (and to find out how to fight the stress, read the article How to Deal With Stress in the Event Planning Industry) and people often do not understand that, and take the business of an event manager as a kind of \u201centertainment\u201d. This is a job where you are satisfied only after the event on which all other have a good \u201cfun\u201d, as a result of your work.\n\u00b7 Every mistake should be taken as a lesson learned. You should not let mistakes discourage you, but you should take those as a lesson to learn from.\nThe post How to Be a Successful Event Planner? appeared first on SEE Business travel & meetings magazine.", "date_published": "2017-06-15T11:56:03+02:00", "date_modified": "2017-06-16T15:57:17+02:00", "author": { "name": "Miona Milic", "url": "https://www.seebtm.com/en/author/miona/", "avatar": "https://www.seebtm.com/wp-content/uploads/IMG-20240224-WA0003-e1728981138373.jpg" }, "image": "https://www.seebtm.com/wp-content/uploads/naslovna-7.jpg", "tags": [ "CHARACTERISTICS AND SKILLS", "event", "event manager", "EVENT ORGANIZER", "event planner", "research", "RESEARCH", "Statistics" ] }, { "id": "https://www.seebtm.com/en/must-have-characteristics-and-skills-of-an-event-manager/", "url": "https://www.seebtm.com/en/must-have-characteristics-and-skills-of-an-event-manager/", "title": "MUST-HAVE CHARACTERISTICS AND SKILLS OF AN EVENT MANAGER", "content_html": "

\"Must-haveIn this article, we would like to turn to the rudiments, what we consider a must-have in terms of characteristics and skills that hotel employees engaged in Event Management Division, Sales Department as well as the hotel staff should have or learn. The aim is to fulfill or even exceed the expectations of hotel guests or event attendees.

\n

Personal characteristics

\n

You should be communicative, yet skilful enough to listen and to understand what your guests want you to hear. The most important moment in this industry are relationships with people. It is necessary that you communicate on the level which is full of respect for all, and to provide clear and precise answers.

\n

You must be able to stay calm when you are under pressure, the last thing that the guest wants to see is panic \u2013 there are no problems, only solutions. The swiftness of reaction is of a great significance, as well as the cleverness in solving of the problems which might occur. An extension cord is missing.

\n

It must be there as soon as possible, and the client does not care whose responsibility that is, who should be blamed and what the solution of the problem is.

\n

Kindness, temperance and pleasant face expression do not have to be considered as innate features, they can also be learned, but they must not be missing in contact with the guests.

\n

Successful managers should be full of enthusiasm and should have passion for what they do, but that cannot be learned. Enthusiasm and passion bring creativity, and without them, no obstacle can be overcome and you cannot triumph when everything seems to be lost.

\n

\"Must-haveKnowledge and professional skills

\n

What majority of people consider as necessary professional feature is organization. It is necessary to coordinate and manage your own time, and if you are on the senior position, it includes coordination and management of your team. One should set the priorities and properly estimate the time necessary for realization of each activity.

\n

As the course of event can be changed within a minute, one should be ready for all planned and unplanned situations, to be flexible.

\n

The basic general knowledge gives stability and confidence necessary for a good conversation with the guest. There are various questions for which you should either know the answer or be able to avoid the topic which is not the one you are competent in. The answers such as \u201cI am doing my apprenticeship\u201d or \u201cI have just started to work here\u201d must not be the answers for the guests. Additional confidence is provided with good expertness in work and good knowledge of all details related to your job position.

\n

Further, being well informed, if we talk about the event taking place in the hotel, the number of people you expect, the organization of the conference room, the menu which will be served, the overall agenda, etc., that is something that each employee must be familiar with during the event.

\n

In this part, we should also mention competence and education in the field of tourism and event organization. For example, CMP (Certified Meeting Professional) is one of the globally recognized certificates for professionals in the field of event industry. Another widely recognized certificate is CSEP (Certified Special Events Professional) but it is more focused on specific events. Both certificates require three years of experience in industry.

\n

\"Must-have
\nAnother must-have in hotels is speaking foreign languages, particularly if we talk about hotels within international chains. Also, as this is the era of internet technologies and online business, the basics of the IT literacy is not enough anymore.

\n

\u00a0

\n

Professionalism

\n

Although left for the end, professionalism is the most important must-have feature at work. We may have our personal problems, perhaps the weather makes us feel moody, or someone made us upset from the early morning, perhaps we have too much work to complete in a short period of time and tough deadlines, we may have a lot of pressure from our seniors, there might be some technical problems, or it is simply not our day\u2026 that is the moment when professional approach comes out, when everything stays aside and we are completely dedicated to our client.

\n

S.G.

\n

The post MUST-HAVE CHARACTERISTICS AND SKILLS OF AN EVENT MANAGER appeared first on SEE Business travel & meetings magazine.

\n", "content_text": "In this article, we would like to turn to the rudiments, what we consider a must-have in terms of characteristics and skills that hotel employees engaged in Event Management Division, Sales Department as well as the hotel staff should have or learn. The aim is to fulfill or even exceed the expectations of hotel guests or event attendees.\nPersonal characteristics\nYou should be communicative, yet skilful enough to listen and to understand what your guests want you to hear. The most important moment in this industry are relationships with people. It is necessary that you communicate on the level which is full of respect for all, and to provide clear and precise answers.\nYou must be able to stay calm when you are under pressure, the last thing that the guest wants to see is panic \u2013 there are no problems, only solutions. The swiftness of reaction is of a great significance, as well as the cleverness in solving of the problems which might occur. An extension cord is missing.\nIt must be there as soon as possible, and the client does not care whose responsibility that is, who should be blamed and what the solution of the problem is.\nKindness, temperance and pleasant face expression do not have to be considered as innate features, they can also be learned, but they must not be missing in contact with the guests.\nSuccessful managers should be full of enthusiasm and should have passion for what they do, but that cannot be learned. Enthusiasm and passion bring creativity, and without them, no obstacle can be overcome and you cannot triumph when everything seems to be lost.\nKnowledge and professional skills \nWhat majority of people consider as necessary professional feature is organization. It is necessary to coordinate and manage your own time, and if you are on the senior position, it includes coordination and management of your team. One should set the priorities and properly estimate the time necessary for realization of each activity.\nAs the course of event can be changed within a minute, one should be ready for all planned and unplanned situations, to be flexible.\nThe basic general knowledge gives stability and confidence necessary for a good conversation with the guest. There are various questions for which you should either know the answer or be able to avoid the topic which is not the one you are competent in. The answers such as \u201cI am doing my apprenticeship\u201d or \u201cI have just started to work here\u201d must not be the answers for the guests. Additional confidence is provided with good expertness in work and good knowledge of all details related to your job position.\nFurther, being well informed, if we talk about the event taking place in the hotel, the number of people you expect, the organization of the conference room, the menu which will be served, the overall agenda, etc., that is something that each employee must be familiar with during the event.\nIn this part, we should also mention competence and education in the field of tourism and event organization. For example, CMP (Certified Meeting Professional) is one of the globally recognized certificates for professionals in the field of event industry. Another widely recognized certificate is CSEP (Certified Special Events Professional) but it is more focused on specific events. Both certificates require three years of experience in industry.\n\nAnother must-have in hotels is speaking foreign languages, particularly if we talk about hotels within international chains. Also, as this is the era of internet technologies and online business, the basics of the IT literacy is not enough anymore.\n\u00a0\nProfessionalism \nAlthough left for the end, professionalism is the most important must-have feature at work. We may have our personal problems, perhaps the weather makes us feel moody, or someone made us upset from the early morning, perhaps we have too much work to complete in a short period of time and tough deadlines, we may have a lot of pressure from our seniors, there might be some technical problems, or it is simply not our day\u2026 that is the moment when professional approach comes out, when everything stays aside and we are completely dedicated to our client.\nS.G.\nThe post MUST-HAVE CHARACTERISTICS AND SKILLS OF AN EVENT MANAGER appeared first on SEE Business travel & meetings magazine.", "date_published": "2014-06-25T16:18:03+02:00", "date_modified": "2015-03-26T16:48:56+01:00", "author": { "name": "Mirjana Novitovic", "url": "https://www.seebtm.com/en/author/officebs/", "avatar": "https://www.seebtm.com/wp-content/uploads/slika-.jpg" }, "image": "https://www.seebtm.com/wp-content/uploads/must-have-charasteristics-and-skills-of-event-manager.jpg", "tags": [ "CHARACTERISTICS AND SKILLS", "event manager", "must have", "Hot topics" ] } ] }