![\"\"](\"https://www.seebtm.com/wp-content/uploads/foto-1-19.jpg\")
Airport regulations are complicated because of passenger safety. All procedures that are performed at the airport itself before departure are designed to ensure safety, and they should be carefully followed along with the instructions. Here we focus on issues that most people are not familiar with and that might cause problems for passengers. From this issue of SEEbtm we will try to answer the most frequent questions that Kongresniturizam\u2019s Corporate Travel Department gets.
\nFlight delay
\nWhen a flight is delayed, the passengers wait at the airport for hours and most of them have no idea about their rights in these situations. Should they expect to be informed, provided accommodation, or refunded? Although passenger rights are set out by a number of conventions and rules, they are realized only if requested so. And a lot of us never do, do we? Of course, in most cases airlines act along the lines of \u201cout of the things that passengers are entitled to, give them only what they request or ask for.\u201d That\u2019s why it\u2019s important for passengers to know about their rights in situations when they\u2019re prevented from taking off for any reason.
\n
A delay means any flight that is postponed on account of unforeseen circumstances. Take-off and landing delays can happen for many reasons: insufficient number of gates for passenger boarding/deplaning, crowded runway, extreme weather, technical difficulties, etc. Any delay not exceeding two hours is considered acceptable in air travel, and airlines have no obligations to passengers in these cases. Airlines\u2019 obligations towards passengers are determined by time and distance. This means that every passenger has the right to assistance depending on the length of the delay and mileage covered to the desired destination. In most cases, if the flight is delayed between two and five hours, the passenger gets a free meal or refreshment. If the delay is longer, passengers can choose \u2013 in line with their schedules and plans \u2013 whether they want the airline to provide free accommodation and transfer from and to the airport or if they want to get refunded for the ticket, or redirect their trip to the first available flight.
\nThis is important information for all those traveling on connected flights, because the procedure is the same for them. So, for example, if you\u2019re flying from Belgrade to
\nPrague via Frankfurt, and the departure from the initial destination is delayed, the airline is obligated to transfer the passengers to the next available flight. When it comes to distance, flying is grouped in three categories: up to 1,500 km, between 1,500 km and 3,000 km, and over 3,000 km. In case of delays, the compensation differs according to these groups. If you ever find yourself in a situation like this, you should contact the airline you\u2019re traveling with because that will get you the most accurate information. Or you can contact your travel agent to do it for you and point you in the right direction.
Flight cancellation
\nFlight cancellations are a nightmare for any business traveler. A flight can be canceled for a number of reasons. The most common ones are technical: airplane technical fault, poor weather conditions, arrival or departure airports closing, or airline company strikes. When the flight is underbooked, the airline can cancel the flight to avoid cost-related issues (commercial reason). In any case, the passenger is offered one of two options: redirecting to another flight (similar to the original one or on a different date if acceptable), or a full refund of all expenses.
\n![\"\"](\"https://www.seebtm.com/wp-content/uploads/foto-2-15.jpg\")
Emergency circumstances that release airline companies from responsibility:
\n\u00b7 Bad weather
\n\u00b7 Volcanic eruptions, earthquakes, floods, fires, etc.
\n\u00b7 War, armed conflict, terrorist threats
\n\u00b7 Airplane accidents and incidents at the airport
\n\u00b7 Strikes at departments that are not part of the airline company (airports, flight control)
\n\u00b7 Risk to flight safety
When the flight is delayed or cancelled for any reason, most business travelers expect their
\ntravel agents to resolve the situation. It\u2019s important to note that in these cases the travel agent can help only if the change in flight time or cancellation were announced in advance. Then the agent acts in line with the rules of the airline company. If these situations happen at the airport itself two hours before the take-off, or if the passengers already checked in, they become the responsibility of the airline they\u2019re traveling with and the company further resolves the situation in accordance with the rules described above.
![\"\"](\"https://www.seebtm.com/wp-content/uploads/foto-3-9.jpg\")
Now that you have all this in mind, there\u2019s no need to panic. Unexpected situations are quite common in air travel, and the rules and procedures are getting increasingly stricter because the focus is on passenger safety first and foremost. So, if you ever find yourself at the airport in any of these situations, Keep Calm and Fly on ![\"\ud83d\ude42\"](\"https://s.w.org/images/core/emoji/12.0.0-1/72x72/1f642.png\")
Kongresniturizam.com,
\nCorporate Travel Department,
\nJovana Ljuboja
\nBojana Vucenovic
The post What to Do When Your Flight Is Delayed and/or Canceled? appeared first on SEE Business travel & meetings magazine.
\n", "content_text": "Traveling by air brings with itself a number of procedures, so it could be said that in these terms this is the most demanding way to get from one place to another.\nAirport regulations are complicated because of passenger safety. All procedures that are performed at the airport itself before departure are designed to ensure safety, and they should be carefully followed along with the instructions. Here we focus on issues that most people are not familiar with and that might cause problems for passengers. From this issue of SEEbtm we will try to answer the most frequent questions that Kongresniturizam\u2019s Corporate Travel Department gets.\nFlight delay\nWhen a flight is delayed, the passengers wait at the airport for hours and most of them have no idea about their rights in these situations. Should they expect to be informed, provided accommodation, or refunded? Although passenger rights are set out by a number of conventions and rules, they are realized only if requested so. And a lot of us never do, do we? Of course, in most cases airlines act along the lines of \u201cout of the things that passengers are entitled to, give them only what they request or ask for.\u201d That\u2019s why it\u2019s important for passengers to know about their rights in situations when they\u2019re prevented from taking off for any reason.\n\n\nA delay means any flight that is postponed on account of unforeseen circumstances. Take-off and landing delays can happen for many reasons: insufficient number of gates for passenger boarding/deplaning, crowded runway, extreme weather, technical difficulties, etc. Any delay not exceeding two hours is considered acceptable in air travel, and airlines have no obligations to passengers in these cases. Airlines\u2019 obligations towards passengers are determined by time and distance. This means that every passenger has the right to assistance depending on the length of the delay and mileage covered to the desired destination. In most cases, if the flight is delayed between two and five hours, the passenger gets a free meal or refreshment. If the delay is longer, passengers can choose \u2013 in line with their schedules and plans \u2013 whether they want the airline to provide free accommodation and transfer from and to the airport or if they want to get refunded for the ticket, or redirect their trip to the first available flight.\n\nThis is important information for all those traveling on connected flights, because the procedure is the same for them. So, for example, if you\u2019re flying from Belgrade to\nPrague via Frankfurt, and the departure from the initial destination is delayed, the airline is obligated to transfer the passengers to the next available flight. When it comes to distance, flying is grouped in three categories: up to 1,500 km, between 1,500 km and 3,000 km, and over 3,000 km. In case of delays, the compensation differs according to these groups. If you ever find yourself in a situation like this, you should contact the airline you\u2019re traveling with because that will get you the most accurate information. Or you can contact your travel agent to do it for you and point you in the right direction.\nFlight cancellation\nFlight cancellations are a nightmare for any business traveler. A flight can be canceled for a number of reasons. The most common ones are technical: airplane technical fault, poor weather conditions, arrival or departure airports closing, or airline company strikes. When the flight is underbooked, the airline can cancel the flight to avoid cost-related issues (commercial reason). In any case, the passenger is offered one of two options: redirecting to another flight (similar to the original one or on a different date if acceptable), or a full refund of all expenses.\n\nEmergency circumstances that release airline companies from responsibility:\n\u00b7 Bad weather\n\u00b7 Volcanic eruptions, earthquakes, floods, fires, etc.\n\u00b7 War, armed conflict, terrorist threats\n\u00b7 Airplane accidents and incidents at the airport\n\u00b7 Strikes at departments that are not part of the airline company (airports, flight control)\n\u00b7 Risk to flight safety\nWhen the flight is delayed or cancelled for any reason, most business travelers expect their\ntravel agents to resolve the situation. It\u2019s important to note that in these cases the travel agent can help only if the change in flight time or cancellation were announced in advance. Then the agent acts in line with the rules of the airline company. If these situations happen at the airport itself two hours before the take-off, or if the passengers already checked in, they become the responsibility of the airline they\u2019re traveling with and the company further resolves the situation in accordance with the rules described above.\n\nNow that you have all this in mind, there\u2019s no need to panic. Unexpected situations are quite common in air travel, and the rules and procedures are getting increasingly stricter because the focus is on passenger safety first and foremost. So, if you ever find yourself at the airport in any of these situations, Keep Calm and Fly on \nKongresniturizam.com,\nCorporate Travel Department,\nJovana Ljuboja\nBojana Vucenovic\nThe post What to Do When Your Flight Is Delayed and/or Canceled? appeared first on SEE Business travel & meetings magazine.", "date_published": "2019-07-25T09:44:45+02:00", "date_modified": "2019-07-25T09:44:45+02:00", "author": { "name": "Milica Novak", "url": "https://www.seebtm.com/en/author/milicanovak/", "avatar": "https://www.seebtm.com/wp-content/uploads/Milica-Novak.jpg" }, "image": "https://www.seebtm.com/wp-content/uploads/naslovna-104.jpg", "tags": [ "airplane", "airplane tickets", "canceled flight", "delayed flight", "EVENT ORGANIZATION", "Hot topics", "MUST READ", "WHERE AND WHY" ] } ] }