There is probably no person who hasn\u2019t used their online services or at least, hasn\u2019t heard about it. Booking.com is a world leader in online booking accommodation with 526,629 properties worldwide.
\n![\"Goran](\"https://www.seebtm.com/wp-content/uploads/goran-plese1.jpg\" "\\"Goran")
The company was founded in 1996,\u00a0formerly known as Active Hotels Ltd.\u00a0which changed its name to Booking.com Limited in November, 2006.\u00a0The Company is also known for its\u00a0Best Price Guarantee program, which\u00a0guarantees that the user gets the\u00a0lowest possible price at the time of\u00a0booking.
Should you find your accommodation,\u00a0with the same reservation\u00a0conditions,\u00a0at a lower rate on the Internet after\u00a0you have made a reservation\u00a0through\u00a0Booking.com, they will match the difference\u00a0between their rate and the\u00a0lower rate under the terms\u00a0and conditions\u00a0of the Best Price Guarantee.
\nIn business tourism, beside others,\u00a0Booking.com plays its role with score\u00a0review for each hotel, in decision\u00a0making. More often, you may find,\u00a0for example, score not below 8.0 on\u00a0Booking.com among decision criteria\u00a0when choosing hotel for business events.\u00a0On this occasion, we have the privilege\u00a0to have an interview with Booking.com Area Manager, Mr Goran Plese.
\n\n
1. In your opinion, what approach or\u00a0innovative service catapulted Booking.com into a world leader in booking\u00a0accommodation online?
\nBooking.com B.V. is an e-commerce\u00a0company of Dutch origins founded\u00a0in 1996, when the internet was still\u00a0relatively\u00a0young. Nowadays the company\u00a0is headquartered in Amsterdam\u00a0and employs more than 8,000 people\u00a0worldwide of which more than 3,000\u00a0in customer service centers across the\u00a0globe. Its goal is simple: to offer the\u00a0broadest range of accommodations\u00a0across the world to consumers, while\u00a0offering the best possible seamless\u00a0experience, and allowing all types of\u00a0property to market themselves professionally\u00a0to an international audience.
\nIt sounds simple and very logical but\u00a0the key to our success is a relentless\u00a0focus on how consumers use Internet\u00a0\u2013 via traditional PC\u2019s, laptops, tablets\u00a0and mobile phones \u2013 to book\u00a0accommodations\u00a0together with a strong\u00a0partnership with the owners of\u00a0accommodations.
\nAt Booking.com we believe that our\u00a0business should have a positive outcome\u00a0for everyone \u2013 our supply and\u00a0marketing partners, our clients, and\u00a0ourselves. The company gives each\u00a0employee to make decisions, as well\u00a0as responsibility for these decisions,\u00a0but when we work together-across\u00a0cultures, countries and departments \u2013\u00a0we reach the best solutions. We are\u00a0always open to other perspectives\u00a0and fresh ideas, and the best solutions\u00a0come from diversity of thought.
\n2. What was greatest challenge for\u00a0your company until now?
\nThe greatest challenge for our company\u00a0is to continue the fast pace of\u00a0growing we have experienced in the\u00a0past and are experiencing.
\nThat means we have to continuously\u00a0focusing on expanding our offering\u00a0of accommodations in line with the\u00a0needs of the customers, improve the\u00a0on line customer journey and at the\u00a0same time hire the right people to\u00a0make this happen.
\nThis is fascinating\u00a0and we are successful with it.
\n\n
3. How many employees Booking.com has? What percentage of them\u00a0works\u00a0in virtual teams vs standard in –\u00a0office environment?
\nWe currently have more than 8,000\u00a0employees worldwide with more than\u00a03,000 people in customer services.\u00a0At Booking.com we are one virtual\u00a0team with our own responsibilities\u00a0and most of us work in a traditional\u00a0office-setting in more than 100 offices\u00a0worldwide; in Croatia we opened first\u00a0office in 2011 with 10, and nowadays\u00a0we have 63 employees in three offices\u00a0(Zagreb, Dubrovnik and Porec).\u00a0From this offices we are covering Croatia,\u00a0Slovenia, Bosnia & Herzegovina,\u00a0Serbia, Montenegro, Albania and Kosovo.
\n4. Could you abstract some most\u00a0popular\u00a0destinations for SEE region\u00a0user?
\nThe most popular destinations for SEE\u00a0users are Vienna, Budapest, Dubrovnik,\u00a0Zagreb, Belgrade, London, Prague,\u00a0Istanbul, Ljubljana.
\n5. Score from reviews has a significant\u00a0influence in booking decision.\u00a0When we consider its great influence,\u00a0there could be doubts in its authenticity.\u00a0How do you prevent potential\u00a0misuses?
\n![\"Booking.com\"](\"https://www.seebtm.com/wp-content/uploads/2.jpg\" "\\"Booking.com\\"")
Currently we have more than 30 million\u00a0customer reviews online and\u00a0this number is increasing every day.
All our reviews on Booking.com are\u00a0verified with a number of safeguards\u00a0in place to ensure each one is Real,\u00a0Relevant and Recent:\u00a0Real \u2013 Booking.com checks every single\u00a0review to make sure it is written\u00a0by a real, verified guest, who has booked\u00a0the accommodation through\u00a0the Booking.com website or mobile\u00a0app.
\nRelevant \u2013 Booking.com reviews are\u00a0comprehensive and cover all elements\u00a0of properties. The site has a search\u00a0feature that allows users to filter reviews\u00a0by traveler type, ensuring instant\u00a0access to the opinions of customers\u00a0who best match traveler needs.
\nRecent \u2013 Booking.com only displays\u00a0reviews from the past 14 months to\u00a0ensure the most current information\u00a0and description of the experience.
\n6. Where do you see Booking.com in\u00a0five years?
\nWe will continue with further improving\u00a0of what we are good at and find\u00a0innovative ways and technologies to\u00a0help leisure and business travelers,\u00a0whatever their budgets, easily discover,\u00a0book, and enjoy the world\u2019s best\u00a0places to stay.
\nThe post Booking.com- Relentlessly focus on customers appeared first on SEE Business travel & meetings magazine.
\n", "content_text": "One of the most-known online booking companies based in Amsterdam in the Netherlands is certainly Booking.com Limited.\nThere is probably no person who hasn\u2019t used their online services or at least, hasn\u2019t heard about it. Booking.com is a world leader in online booking accommodation with 526,629 properties worldwide.\nThe company was founded in 1996,\u00a0formerly known as Active Hotels Ltd.\u00a0which changed its name to Booking.com Limited in November, 2006.\u00a0The Company is also known for its\u00a0Best Price Guarantee program, which\u00a0guarantees that the user gets the\u00a0lowest possible price at the time of\u00a0booking.\nShould you find your accommodation,\u00a0with the same reservation\u00a0conditions,\u00a0at a lower rate on the Internet after\u00a0you have made a reservation\u00a0through\u00a0Booking.com, they will match the difference\u00a0between their rate and the\u00a0lower rate under the terms\u00a0and conditions\u00a0of the Best Price Guarantee.\nIn business tourism, beside others,\u00a0Booking.com plays its role with score\u00a0review for each hotel, in decision\u00a0making. More often, you may find,\u00a0for example, score not below 8.0 on\u00a0Booking.com among decision criteria\u00a0when choosing hotel for business events.\u00a0On this occasion, we have the privilege\u00a0to have an interview with Booking.com Area Manager, Mr Goran Plese.\n \n1. In your opinion, what approach or\u00a0innovative service catapulted Booking.com into a world leader in booking\u00a0accommodation online?\nBooking.com B.V. is an e-commerce\u00a0company of Dutch origins founded\u00a0in 1996, when the internet was still\u00a0relatively\u00a0young. Nowadays the company\u00a0is headquartered in Amsterdam\u00a0and employs more than 8,000 people\u00a0worldwide of which more than 3,000\u00a0in customer service centers across the\u00a0globe. Its goal is simple: to offer the\u00a0broadest range of accommodations\u00a0across the world to consumers, while\u00a0offering the best possible seamless\u00a0experience, and allowing all types of\u00a0property to market themselves professionally\u00a0to an international audience.\nIt sounds simple and very logical but\u00a0the key to our success is a relentless\u00a0focus on how consumers use Internet\u00a0\u2013 via traditional PC\u2019s, laptops, tablets\u00a0and mobile phones \u2013 to book\u00a0accommodations\u00a0together with a strong\u00a0partnership with the owners of\u00a0accommodations.\nAt Booking.com we believe that our\u00a0business should have a positive outcome\u00a0for everyone \u2013 our supply and\u00a0marketing partners, our clients, and\u00a0ourselves. The company gives each\u00a0employee to make decisions, as well\u00a0as responsibility for these decisions,\u00a0but when we work together-across\u00a0cultures, countries and departments \u2013\u00a0we reach the best solutions. We are\u00a0always open to other perspectives\u00a0and fresh ideas, and the best solutions\u00a0come from diversity of thought.\nThe key to our success is a relentless\nfocus on how consumers use Internet to book accommodations together with a strong partnership with the owners of accommodations.\n2. What was greatest challenge for\u00a0your company until now?\nThe greatest challenge for our company\u00a0is to continue the fast pace of\u00a0growing we have experienced in the\u00a0past and are experiencing.\nThat means we have to continuously\u00a0focusing on expanding our offering\u00a0of accommodations in line with the\u00a0needs of the customers, improve the\u00a0on line customer journey and at the\u00a0same time hire the right people to\u00a0make this happen.\nThis is fascinating\u00a0and we are successful with it.\n \n3. How many employees Booking.com has? What percentage of them\u00a0works\u00a0in virtual teams vs standard in –\u00a0office environment?\nWe currently have more than 8,000\u00a0employees worldwide with more than\u00a03,000 people in customer services.\u00a0At Booking.com we are one virtual\u00a0team with our own responsibilities\u00a0and most of us work in a traditional\u00a0office-setting in more than 100 offices\u00a0worldwide; in Croatia we opened first\u00a0office in 2011 with 10, and nowadays\u00a0we have 63 employees in three offices\u00a0(Zagreb, Dubrovnik and Porec).\u00a0From this offices we are covering Croatia,\u00a0Slovenia, Bosnia & Herzegovina,\u00a0Serbia, Montenegro, Albania and Kosovo.\n4. Could you abstract some most\u00a0popular\u00a0destinations for SEE region\u00a0user?\nThe most popular destinations for SEE\u00a0users are Vienna, Budapest, Dubrovnik,\u00a0Zagreb, Belgrade, London, Prague,\u00a0Istanbul, Ljubljana.\n5. Score from reviews has a significant\u00a0influence in booking decision.\u00a0When we consider its great influence,\u00a0there could be doubts in its authenticity.\u00a0How do you prevent potential\u00a0misuses?\nCurrently we have more than 30 million\u00a0customer reviews online and\u00a0this number is increasing every day.\nAll our reviews on Booking.com are\u00a0verified with a number of safeguards\u00a0in place to ensure each one is Real,\u00a0Relevant and Recent:\u00a0Real \u2013 Booking.com checks every single\u00a0review to make sure it is written\u00a0by a real, verified guest, who has booked\u00a0the accommodation through\u00a0the Booking.com website or mobile\u00a0app.\nRelevant \u2013 Booking.com reviews are\u00a0comprehensive and cover all elements\u00a0of properties. The site has a search\u00a0feature that allows users to filter reviews\u00a0by traveler type, ensuring instant\u00a0access to the opinions of customers\u00a0who best match traveler needs.\nRecent \u2013 Booking.com only displays\u00a0reviews from the past 14 months to\u00a0ensure the most current information\u00a0and description of the experience.\n6. Where do you see Booking.com in\u00a0five years?\nWe will continue with further improving\u00a0of what we are good at and find\u00a0innovative ways and technologies to\u00a0help leisure and business travelers,\u00a0whatever their budgets, easily discover,\u00a0book, and enjoy the world\u2019s best\u00a0places to stay.\nThe post Booking.com- Relentlessly focus on customers appeared first on SEE Business travel & meetings magazine.", "date_published": "2014-10-10T13:47:10+02:00", "date_modified": "2018-01-05T09:55:26+01:00", "author": { "name": "Miona Milic", "url": "https://www.seebtm.com/en/author/miona/", "avatar": "https://www.seebtm.com/wp-content/uploads/IMG-20240224-WA0003-e1728981138373.jpg" }, "image": "https://www.seebtm.com/wp-content/uploads/booking.com_.jpg", "tags": [ "booking.com", "INTERVIEW", "WHERE AND WHY" ] } ] }